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Shipping

We use several different types of shipping such as FedEx, UPS, USPS and Route Delivery. We choose the best way practices to get your product to you the most efficient and cost effective way. 

How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All  Sunday will be processed on Monday, with the exception of holidays.

When will my order ship?

All shipments leave Monday through Saturday. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

How much is shipping?

Shipping rates are calculated per weight of order and location. We use the lowest rates available, unless specific shipping carrier and options are requested. 

When will I receive my order?

We do our best to fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted).

When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Restocking Fee

Returns are subject to a 15% Restocking Fee.

Return Shipping Costs

Return shipping is the customer's responsibility.

Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.